Foodpanda Integration — Troubleshooting Guide
This guide helps you diagnose and fix common issues with the Foodpanda integration.
Quick Checklist
Before looking at specific problems, check these basics:
- The Foodpanda menu is visible in your sidebar (if it's not, the add-on hasn't been activated for your business yet — request it from the Superadmin)
- API credentials (username and password) are correct
- You clicked Test Connection and it shows success
- Your system administrator has confirmed the webhook is set up
Common Issues & Solutions
1. Orders Not Coming Through
What you see: Foodpanda shows orders on their end, but they don't appear in your POS.
| Possible Cause | What to Do |
|---|---|
| Add-on not active for your business | Open Contact Superadmin and ask for the Foodpanda add-on to be activated for your business |
| Wrong credentials | Re-enter your API username and password, then click Test Connection |
| Webhook not set up | Ask your system administrator to verify the webhook URL in the Foodpanda portal |
| Wrong environment | Make sure you're using Production credentials for live orders, or Staging for testing |
2. Login or Authentication Errors
What you see: Error messages like "Unauthorized" or "Forbidden" when testing the connection.
| Possible Cause | What to Do |
|---|---|
| Incorrect credentials | Double-check your API username and password in settings |
| Wrong environment selected | Make sure your staging/production setting matches the credentials you're using |
| Expired token | Click Test Connection — the system automatically refreshes the token |
3. Menu Not Syncing
What you see: Your products don't appear on Foodpanda, or prices look wrong.
| Issue | What to Do |
|---|---|
| Products missing on Foodpanda | Make sure products are marked as Active and have selling prices |
| Wrong prices | Check that your currency settings match what Foodpanda expects |
| Categories incorrect | Verify your product categories are mapped correctly to Foodpanda categories |
| Images not showing | Make sure product images are uploaded properly |
4. Order Status Not Updating
What you see: You change the status in your POS (e.g., mark as Prepared) but Foodpanda doesn't show the change.
| Possible Cause | What to Do |
|---|---|
| Connection issue | Click Test Connection to verify you can reach Foodpanda |
| Processing delay | Wait a moment and refresh — some updates take a few seconds |
| Persistent errors | Check the Logs page in Foodpanda for error details and contact your administrator |
5. Duplicate Orders
What you see: The same order appears more than once in your POS.
| Possible Cause | What to Do |
|---|---|
| Slow processing | Foodpanda may resend an order if it doesn't get a quick response — contact your administrator |
| System issue | Check the Logs page for details and contact your administrator |
Checking the Logs
Your Foodpanda dashboard includes a Logs page that records all communication between your POS and Foodpanda. This is the best place to look when something goes wrong:
- Navigate to the Foodpanda → Logs page
- Look at the most recent entries
- Error messages will explain what went wrong
- Share this information with your system administrator if you need further help
Getting Help
If problems continue after checking this guide:
- Check the Logs page for specific error details
- Note down the date, time, and error message
- Contact your system administrator with this information
- For Foodpanda-side issues, contact Foodpanda support directly
Tip: Always test changes in Staging mode first before applying them to your live (Production) setup.